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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Coach Keegan Sanders

October 29, 2026

5 out of 5 rating by Coach Keegan Sanders
"Charles was amazing!!! Very personable, attentive, and didn't try to sell me something i didn't need. great experience"
We responded:
"Thanks, Coach Keegan Sanders! It's wonderful to hear that Charles provided such a personable and attentive experience without any pressure. We appreciate your feedback and are here whenever you need assistance with your insurance needs."
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Tyler Hawley

October 28, 2026

5 out of 5 rating by Tyler Hawley
"Wil was a huge help. I have used him for other services previously, and he was able to quote and start the necessary policy in a timely manner."
We responded:
"Tyler, we’re glad Wil was able to get your policy needs taken care of quickly and make the process easy for you! Your continued trust means a lot to our team, and we’re grateful to have you with us. Thanks for choosing our agency!"
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Riley Detoro

October 28, 2026

5 out of 5 rating by Riley Detoro
"Wil Hernandez was seriously the best! I recommend him to everyone. Super professional and knowledgeable! Made my experience fast and easy!"
We responded:
"Riley, we’re glad you took a moment to share a little about your experience! Wil will be thrilled to hear your kind words about his professionalism and knowledge. We're grateful for your recommendation and are here whenever you need assistance with your insurance."
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Da Goat

October 26, 2026

5 out of 5 rating by Da Goat
"Will was great. Made everything smooth and easy. Great communication and work ethic."
We responded:
"Will will be happy to hear this! We love knowing his communication and dedication helped everything go smoothly for you. Thanks for choosing our agency—we’re always here when you need a hand with your coverage!"
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Tory Woodard

October 23, 2026

5 out of 5 rating by Tory Woodard
"Hannah was diligent, knowledgeable and very helpful in my decision today"
We responded:
"Your support gives us even more reason to love what we do, Tory! It's great to hear that Hannah was diligent and knowledgeable in assisting you with your decision. We appreciate your trust in our agency and look forward to helping with any future insurance needs."
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Sonny Morton

October 23, 2026

5 out of 5 rating by Sonny Morton
"Wonderful service and helped us save money thanks so much."
We responded:
"It’s always rewarding to know we’ve helped make insurance a little easier on your budget, Sonny! We’re grateful you gave our team the opportunity to help and are happy to have you as part of our agency family."
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Dede Royster

October 23, 2026

5 out of 5 rating by Dede Royster
"Will was absolutely EVERYTHING I could have imagined. My uncle referred me to him after having my former insurance carrier did a major price-hike increase with warning or reasoning. I reached out to state farm internationally and was given a quote by a rep from KY. The quote was feasible and something that I could work with, however, I wanted something a tad more local or even regionally closer. Will answered the phone with welcoming energy and made the transition smooth, effortless, and affordable! Thanks so much State Farm, and special thanks to Will. I pray he is made aware of just how easy he made this process for me! I will be referring the company to others!"
We responded:
"Dede, a smooth transition and affordable coverage are always a great combination! We’re happy Will made the switch easy for you, and it means a lot that you’ve been sending others our way. We’ll be sure to pass along your kind words to him!"
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Cristin Chesney

October 14, 2026

5 out of 5 rating by Cristin Chesney
"Carter was Amazing, I really enjoyed talking with him and the way he explains everything"
We responded:
"Hi Cristin, knowing you felt informed and comfortable throughout the process means a lot to us! Thanks for giving our team the opportunity to help. We're glad to have you with us!"
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Kenneth Norrington

October 13, 2026

5 out of 5 rating by Kenneth Norrington
"Hanna was very personable, professional and helpful today. I truly enjoyed talking with her."
We responded:
"Thank you, Kenneth, for your feedback! We're glad to hear that Hanna was able to assist you with professionalism and a personal touch. Your support means a lot to us."
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Amy Foy

October 9, 2026

5 out of 5 rating by Amy Foy
"Charles is the most helpful, most professional, and kindest insurance agent I’ve ever had the pleasure to work with. Thank you, Charles!!!"
We responded:
"Thank you so much for your kind words, Amy! Charles is going to be absolutely thrilled to hear how much you appreciate his professionalism and kindness. We're really grateful to have you with us!"
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Roy Ellis

October 6, 2026

5 out of 5 rating by Roy Ellis
"Hannah was efficient, friendly, and convincing,"
We responded:
"Roy, it's great to know Hannah could help! It's great to hear she was efficient, friendly, and convincing in helping with your insurance needs. We appreciate your trust in our agency."
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Rick Simpson

October 4, 2026

4 out of 5 rating by Rick Simpson
"Great to receive a call from Terry for a head up on policy increase."
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Kegan Kurinij

September 30, 2026

5 out of 5 rating by Kegan Kurinij
"I had a great experience working with Charles. He made the insurance process simple and stress-free while finding me a much more affordable premium. He took the time to walk me through my options, explain the different types of coverage, and make sure I had everything I needed. Charles was patient, professional, and genuinely went out of his way to help. I’m very happy with the service I received and would gladly recommend him to others."
We responded:
"Kegan, we love hearing when our team makes a great impression! Thanks for sharing your experience with Charles. It's wonderful to hear that he made the insurance process simple and stress-free while helping you find a more affordable premium. We truly appreciate your recommendation and are here for any future insurance needs you may have.
"
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Amy Callaghan

September 30, 2026

5 out of 5 rating by Amy Callaghan
"Charles went up and beyond to help me get me a good deal. He was very knowledgeable and professional."
We responded:
"Amy, your kind words about Charles were great to see! We’ll be sure to pass along the recognition to him. Thanks for trusting our agency and giving us the opportunity to be there for you."
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Drew Arnold

September 30, 2026

5 out of 5 rating by Drew Arnold
"Wil explained what coverages I needed to properly cover me in any incident. He was great to work with, give him a call for all your insurance needs. Would highly recommend."
We responded:
"We appreciate you sharing, Drew! It's great to hear that Wil was able to help you understand the coverages you need. We appreciate your recommendation and are here whenever you need assistance with your insurance."
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Barbara

September 18, 2026

5 out of 5 rating by Barbara
"Great communication and willingness to answer all of our questions. Excellent customer service!"
We responded:
"Hi Barbara, thank you for highlighting our communication and customer service! Our team is always here to answer your questions and ensure you have the best experience. We appreciate your trust in us!"
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bill collier

September 1, 2026

5 out of 5 rating by bill collier
"I’ve been with State Farm for some 50 yrs. I’ve never had a problem with any of the agents over the years, however Will and the gang have been top notch and are very good about reaching out/ staying in touch. 5 star definitely."
We responded:
"Bill, thank you for your kind words and for being a loyal State Farm customer for 50 years. We're thrilled to hear that Will and the team have exceeded your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Taylor Perry

September 1, 2026

5 out of 5 rating by Taylor Perry
"Charles was very knowledgeable and helpful in getting me a better rate on my insurance premium. He went above and beyond with answering any questions I had about other coverages they offer and helping me get set up for everything I was looking for."
We responded:
"Taylor, we always enjoy hearing from you! It's great to hear that Charles was able to assist you in securing a better rate and provide detailed information on our coverage options. Our team is always here to help with any insurance needs you may have in the future."
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Linda Colter

August 23, 2026

5 out of 5 rating by Linda Colter
"Wil was super helpful. Very kind and explained the policy features."
We responded:
"Linda, it’s wonderful to know Wil took the time to explain your policy clearly and made sure you felt comfortable with your coverage! His kindness and attention to detail are exactly what we want every customer to experience. Thank you for sharing your feedback with us!"
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Jaron Summers

August 13, 2026

5 out of 5 rating by Jaron Summers
"Carter Nicholson at State Farm was absolutely amazing to work with! He helped me get the right auto insurance coverage and made the entire process easy and stress-free. Carter was professional, knowledgeable, responsive, and genuinely helpful throughout the experience. I really appreciate his excellent customer service and would highly recommend him to anyone looking for insurance assistance!"
We responded:
"Jaron, sounds like our team made your auto insurance experience refreshingly easy! Knowing we could take some of the hassle out of the process means a lot to us. Thank you for choosing our agency and for passing along your recommendation!"
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Austin Wojick

July 23, 2026

5 out of 5 rating by Austin Wojick
"Wilson was a tremendous help getting insurance coverage for my property. The whole process was quick and hassle free."
We responded:
"That's awesome, Austin! It's great to hear that Wilson was able to assist you efficiently with your property insurance coverage. If you have any future insurance needs or questions, feel free to reach out to our team."
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Molly Moore

July 1, 2026

5 out of 5 rating by Molly Moore
"Charles Benson gave me a quote on my auto insurance policy the other day, and it was such a pleasure speaking with him! He was friendly, professional, and took the time to answer all of my questions without making me feel rushed or confused. I highly recommend reaching out to Charles if you're looking for excellent customer service!"
We responded:
"Thank you, Molly, for sharing your experience with Charles Benson. Your trust and support mean everything to us! We love what we do, and we’re so glad we could help make your insurance experience a great one!
"
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D’s reviews

June 12, 2026

1 out of 5 rating by D’s reviews
"Predatory agents, and unfortunately as a young and ignorant first time homebuyer it took me 5 years to realize I was completely taken advantage of. I was repeatedly told that I should have a homeowners policy rather than a condo policy on my townhome despite already having a master condo policy, leading to duplicate coverage and overpaying on my premium by more than 1k per year. I regret working with this office and I regret that I was too ignorant to trust their advice. I will never, ever use Carter Nicholson’s office again."
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Brandon Hood

June 5, 2026

5 out of 5 rating by Brandon Hood
"Hannah was referred to me by my mom. I could not be more thrilled to be working with Hannah. She was able to save us so much money, by bundling all of our insurance policy’s together that I am paying less than was it was for auto insurance with my previous provider. Hannah was a delight to work with, she was super helpful, sweet, and able to answer all of our questions and concerns."
We responded:
"Thank you, Brandon, for sharing your experience with us. We're glad to hear that Hannah was able to help you save money by bundling your policies and that she provided helpful and sweet service. We appreciate your trust in us and look forward to continuing to assist you with your insurance needs."
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SW1463

June 5, 2026

5 out of 5 rating by SW1463
"great service"
We responded:
"Thank you for your feedback! We're glad to hear that you found our service to be great. If you have any further questions or need assistance, feel free to reach out."