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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Molly Moore

July 1, 2026

5  out of  5
rating by Molly Moore
"Charles Benson gave me a quote on my auto insurance policy the other day, and it was such a pleasure speaking with him! He was friendly, professional, and took the time to answer all of my questions without making me feel rushed or confused. I highly recommend reaching out to Charles if you're looking for excellent customer service!"
We responded:
"Thank you, Molly, for sharing your experience with Charles Benson. Your trust and support mean everything to us! We love what we do, and we’re so glad we could help make your insurance experience a great one!
"
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Candace Hostetler

June 30, 2026

5  out of  5
rating by Candace Hostetler
"If I could give the Carter Nicholson Agency 5,000 stars, I absolutely would!

From the very first conversation, I knew I was in great hands. I had the pleasure of working with Will, and he was truly outstanding—friendly, knowledgeable, and incredibly easy to talk to. You can tell he genuinely cares about helping people, not just selling insurance. He took the time to answer every question, explained everything clearly, and made sure I felt confident in my decisions every step of the way. His professionalism, patience, and follow-through were second to none.

While I didn't personally work with Carter, it's obvious that the culture of the agency starts with great leadership. The entire experience reflected honesty, professionalism, and a true commitment to putting customers first.

If you're looking for an insurance agency that treats you like a person instead of just another policy number, I can't recommend the Carter Nicholson Agency enough. Be sure to ask for Will—you'll be glad you did! This is exactly the kind of customer service that keeps people coming back for years."
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Alice Yoon

June 30, 2026

5  out of  5
rating by Alice Yoon
"Hannah Hall is phenomenal. Very professional and personable. She answered all of my questions and was clearly knowledgeable. As someone who’s switched over from another insurance provider, I can confidently say she’s the best agent I’ve worked with!"
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D’s reviews

June 12, 2026

1  out of  5
rating by D’s reviews
"Predatory agents, and unfortunately as a young and ignorant first time homebuyer it took me 5 years to realize I was completely taken advantage of. I was repeatedly told that I should have a homeowners policy rather than a condo policy on my townhome despite already having a master condo policy, leading to duplicate coverage and overpaying on my premium by more than 1k per year. I regret working with this office and I regret that I was too ignorant to trust their advice. I will never, ever use Carter Nicholson’s office again."
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Brandon Hood

June 5, 2026

5  out of  5
rating by Brandon Hood
"Hannah was referred to me by my mom. I could not be more thrilled to be working with Hannah. She was able to save us so much money, by bundling all of our insurance policy’s together that I am paying less than was it was for auto insurance with my previous provider. Hannah was a delight to work with, she was super helpful, sweet, and able to answer all of our questions and concerns."
We responded:
"Thank you, Brandon, for sharing your experience with us. We're glad to hear that Hannah was able to help you save money by bundling your policies and that she provided helpful and sweet service. We appreciate your trust in us and look forward to continuing to assist you with your insurance needs."
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SW1463

June 5, 2026

5  out of  5
rating by SW1463
"great service"
We responded:
"Thank you for your feedback! We're glad to hear that you found our service to be great. If you have any further questions or need assistance, feel free to reach out."
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Johnathon Brackett

June 2, 2026

5  out of  5
rating by Johnathon Brackett
"Hannah was fantastic in explaining things and making sure I got the best deal I could. Almost halved my car insurance and I’m getting more bang for my buck."
We responded:
"Thank you, Johnathon, for sharing your experience! It's great to hear that Hannah was able to help you find a deal that offers more value while reducing your car insurance costs. We appreciate your feedback and look forward to continuing to serve your insurance needs."
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Robert S

May 19, 2026

5  out of  5
rating by Robert S
"Answered my questions quickly"
We responded:
"Thank you, Robert, for your feedback. I'm glad we could address your questions promptly. Your support means a lot to us. "
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Aashil Shah

May 13, 2026

5  out of  5
rating by Aashil Shah
"Rose was very helpful"
We responded:
"Thank you, Aashil, for your feedback! We're glad to hear that Rose was able to assist you effectively. Your support means a lot to us."
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Diana Montgomery

May 12, 2026

5  out of  5
rating by Diana Montgomery
"Very helpful in the transfer process. Kind and understanding."
We responded:
"Thank you, Diana, for your feedback! We're glad to hear that the transfer process went smoothly and that you found our team kind and understanding. If you need any further assistance, feel free to reach out."
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Sharon Holder

May 8, 2026

5  out of  5
rating by Sharon Holder
"Rose was very clear on being able to save me money and get a good policy. Thank you..."
We responded:
"Thank you, Sharon, for your feedback! We're glad to hear that Rose was able to help you find a policy that saves you money. If you have any more questions or need further assistance, feel free to reach out."
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Janice Batchelor

May 4, 2026

5  out of  5
rating by Janice Batchelor
"Always a pleasure to speak with Brittany."
We responded:
"Thank you, Janice, for your feedback. We're glad to hear that speaking with Brittany is always a pleasure. Your support means a lot to us."
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stephanie jackson

May 4, 2026

5  out of  5
rating by stephanie jackson
"So helpful. Thanks"
We responded:
"Thank you, Stephanie, for your kind words. We're glad to hear you found our assistance helpful. Your support means a lot to us."
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Ernesto & Awara Fernandez

May 4, 2026

5  out of  5
rating by Ernesto & Awara Fernandez
"Thank you, Rose, for your efficient and gracious service this morning!"
We responded:
"Thank you, Ernesto & Awara, for sharing your positive experience with Hannah. We're glad to hear that her courteous and knowledgeable approach, along with her sense of humor, made your insurance dealings more enjoyable. Your feedback is greatly appreciated."
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Adrian Robinson

April 29, 2026

5  out of  5
rating by Adrian Robinson
"Hannah was awesome in helping me get everything situated and explaining my policy"
We responded:
"Thank you, Adrian, for sharing your experience! It's great to hear that Hannah was able to assist you effectively and clarify your policy details. We appreciate your feedback and look forward to serving you in the future."
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Michael Nutter

April 27, 2026

5  out of  5
rating by Michael Nutter
"Always a pleasure dealing with my State Farm Agents. Helpful, friendly and professional."
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Laura Smith

April 24, 2026

5  out of  5
rating by Laura Smith
"Very helpful and cheerful!"
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Brenda Wade

April 24, 2026

5  out of  5
rating by Brenda Wade
"Nic was such a pleasure talking to and very informative on everything I needed to know about insurance for my car and home. I want to thank him for making it easy for me."
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Ebo Kee

April 23, 2026

5  out of  5
rating by Ebo Kee
"The best insurance agents ever I have been with the for a long time and I am very happy. Great customer service."
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Tanamia Reyes

April 21, 2026

5  out of  5
rating by Tanamia Reyes
"The agent was very helpful."
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king mana

April 18, 2026

5  out of  5
rating by king mana
"Hannah was fantastic on assisting me with my renter insurance and professional and helpful very well done."
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ONeal Robin

April 10, 2026

5  out of  5
rating by ONeal Robin
"Great service"
We responded:
"Thank you, ONeal Robin, for your feedback. We're glad to hear you had a great experience with our service. If you need anything else, feel free to reach out."
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Jared Lester

April 1, 2026

5  out of  5
rating by Jared Lester
"Hannah Hall is a true professional, was extremely easy to work with."
We responded:
"Thank you, Jared, for your feedback. We're glad to hear that working with Hannah was a smooth experience for you. Your support means a lot to us."
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Tee Bradley

March 26, 2026

5  out of  5
rating by Tee Bradley
"Service is always stellar. I recommend Carter Nicholson above the rest. Thank you Hannah for always helping me navigate and answering all my request. 5 stars aren't enough."
We responded:
"Thank you, Tee Bradley, for your kind words and recommendation! We're glad to hear that Hannah has been able to assist you effectively. Your support means a lot to us."
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KRIS Foland

March 26, 2026

5  out of  5
rating by KRIS Foland
"Chloe Trupin, was extremely helpful on us getting insurance cheaper than what we previously had. She's very kind very patient when I ask questions and she knows what she's doing. Thank you so much Chloe for helping us with our insurance needs. This is our new car that you just insured."
We responded:
"Thank you, Kris, for sharing your experience with Chloe. It's great to hear she was able to assist you in finding a more affordable insurance option and that her patience and expertise made a difference. We're glad to have insured your new car and look forward to continuing to serve your insurance needs."