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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of William Andrews

William Andrews

November 24, 2024

5  out of  5
rating by William Andrews
"I recently signed up with State Farm for renters insurance, and I had the pleasure of working with Will Hernandez as my agent. On top of being a fellow Will, he was excellent at his job. He helped me get the right plan and made sure everything was taken care of quickly. Those commercials aren’t lying—it really felt like I was talking to someone I’d been friends with for years. These days, it’s rare to get that, because most of the time you’re stuck on the phone for hours, arguing with bots. So when you find someone who not only knows their stuff but can make one of the most transactional experiences (buying an insurance policy) feel like a conversation with your homie, you know you’re in good hands. (Ik that’s all state, but 🤷🏾‍♂️)"
We responded:
"Thank you, William, for your kind words! We're thrilled to hear that Will provided you with such a positive experience. Your satisfaction is our priority, and we're glad to have made the process smooth and personable for you."
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gary davidson

November 23, 2024

5  out of  5
rating by gary davidson
"great follow up service"
We responded:
"Thank you, Gary! We're thrilled to hear you appreciated our follow-up service. Providing excellent customer care is our top priority."
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Win Win

November 22, 2024

5  out of  5
rating by Win Win
"Wil Hernandez has great phone personality, is knowledgeable and helpful. He didn't hesitate to assist me with my needs and I am happy with the service - would recommend"
We responded:
"Thank you for your kind words and recommendation. We're delighted to hear that Wil provided you with excellent service. Your satisfaction is our priority, and we appreciate your feedback."
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tony t

November 21, 2024

5  out of  5
rating by tony t
"Once again, Will Hernandez to the rescue. I attempted to pay my premium online, but kept getting an error message, "system down. Unable to connect at this time." I dialed C. Nicholas State Farm. Will called me by name when answering. Apologized for the tech issues, took my payment and wished me and mine a Happy Thanksgiving. Again, that guy is top-drawer. Thanks, T²"
We responded:
"Thank you, Tony, for your kind words! We're delighted to hear that Will provided exceptional service and resolved your issue promptly. Your satisfaction is our priority, and we appreciate your continued trust in us. Happy Thanksgiving to you and yours!"
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Zapdos

November 19, 2024

5  out of  5
rating by Zapdos
"Good dude! Did most of the work for me!!"
We responded:
"Thank you! We're thrilled to hear you had a positive experience with our service. Our goal is to make the process as seamless as possible for our clients. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
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Dwayne Tony Thompson

November 19, 2024

5  out of  5
rating by Dwayne Tony Thompson
"Years ago State Farm aired a catchy gingle "Like a good neighbor, State Farm is there." If there was a global search for the all-around best insurance agent, Will Hernandez would be one of the two finalist if he didn't win flat-out. Everything we see in a good ad: warmth, product knowledge, 5-star listening skills, etc. The kind of customer service you'd get if the agent turned out to be your college roommate. That pretty much sums up my experience with Will Hernandez. They say good fences make good neighbors. If Mr. Hernandez is your neighbor, you'll want to build a covered bridge between your homes. He's best in class. Period."
We responded:
"Thank you, Dwayne, for your glowing review of Will. We're thrilled to hear about your exceptional experience and appreciate your kind words. Will's dedication to outstanding service truly embodies our commitment to being "like a good neighbor.""
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Dawg Gone

November 19, 2024

5  out of  5
rating by Dawg Gone
"Nic did a great job and was timely and communicative! Always a pleasure with y’all!"
We responded:
"We're thrilled to hear that Nic provided timely and communicative service. It's always a pleasure to assist you, and we appreciate your trust in our team. Looking forward to serving you again!"
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Ebony Davis

November 19, 2024

5  out of  5
rating by Ebony Davis
"They were excellent, friendly, and got me the best renters insurance."
We responded:
"Thank you, Ebony! We're thrilled to hear you had a positive experience with our team. It's great to know we could help you find the best renters insurance. Your kind words and high rating mean a lot to us!"
Profile photo of Tom Moody

Tom Moody

November 18, 2024

5  out of  5
rating by Tom Moody
"I just had the opportunity to work with will and Nic they were both very knowledgeable and very helpful and professional took care of all my needs in a very quick and efficient way. Thanks very much."
We responded:
"Thank you, Tom, for your kind words! We're thrilled to hear that Will and Nic provided you with knowledgeable and efficient service. Your satisfaction is our top priority, and we appreciate your trust in us."
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Jamison Burgess

November 14, 2024

5  out of  5
rating by Jamison Burgess
"Nic Simmons was very Helpful, and knew exactly how to help me with what I needed."
We responded:
"Thank you, Jamison, for your kind words! We're thrilled to hear that Nic was able to assist you effectively."
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Wade Trapp

November 13, 2024

5  out of  5
rating by Wade Trapp
"Awesome communication, took care of all my needs in a timely manner and was very polite. Pleasure talking with Wil"
We responded:
"Thank you, Wade, for your kind words! We're thrilled to hear that Wil provided excellent communication and service. Your satisfaction is our top priority, and we appreciate your feedback. Looking forward to continuing to meet your insurance needs."
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donald goldberg

November 12, 2024

5  out of  5
rating by donald goldberg
"I was a nervous wreck when I made the call. With in just a few minutes. They were the most down to Earth. Helpful and patient people I've ever dealt with."
We responded:
"Thank you so much for the awesome review! We appreciate you! "
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Farrah

November 12, 2024

5  out of  5
rating by Farrah
"Nic is always super helpful and professional. Thank you for all your help!!"
We responded:
"Thank you, Farrah, for your kind words! We're thrilled to hear that Nic has been able to assist you effectively. Your satisfaction is our top priority, and we appreciate your trust in our services."
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C

November 12, 2024

5  out of  5
rating by C
"Nick is awesome! His customer service is extremely exceptional and he always goes above and beyond. He is truly the best. Make sure you take the time to speak with him if you haven’t yet. Thanks for everything, Nick!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Nick's exceptional customer service made such a positive impact. We appreciate your recommendation and look forward to continuing to serve you."
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maddie Zediker

November 6, 2024

5  out of  5
rating by maddie Zediker
"Nic Simmons was extremely helpful in getting my renter's insurance. Set it up within 15 minutes and had me on my way quickly!"
We responded:
"Thank you, Maddie, for your kind words! We're thrilled to hear that Nic was able to assist you efficiently with your renter's insurance. Your satisfaction is our priority, and we appreciate your positive feedback."
Profile photo of Jeremy Ross

Jeremy Ross

November 5, 2024

5  out of  5
rating by Jeremy Ross
"After a terrible experience with my homeowners' insurance company, I made the switch of combining my home and auto policies to Carter at State Farm. It has been a painless process, and I am actually saving money on my premiums! Chloe has been a delight to work with, and I am very happy that I made this switch."
We responded:
"Thank you, Jeremy! We're thrilled to hear that switching to our agency has been a positive experience for you on your home and auto insurance. Chloe and the team are dedicated to providing excellent service, and we're glad you're happy with your decision and savings."
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ayaz vadsariya

November 4, 2024

5  out of  5
rating by ayaz vadsariya
"Chloe has been great help with all type of insurance she also give us great price on my auto policy. Thank you once again Chloe for your help"
We responded:
"We're thrilled to hear that Chloe was able to assist you with your insurance needs and provide a great price on your auto policy. We appreciate your trust in our agency."
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Pat H

October 31, 2024

5  out of  5
rating by Pat H
"Love my agent, Wil Hernandez, he has done a great job of demonstrating care, being relentless in making sure that I have adequate/sufficient coverage including life, car, home, etc. Wil introduced me to State Farm's on-line portal which makes it easy for me to see my insurance coverage all in one place and pay my premiums. Wil has made it easier for me to do business with State Farm. He is responsive and caring. I want him to be my agent from now on. A great job, Wil!"
We responded:
"Thank you, Pat, for your kind words about Wil. We're thrilled to hear that he has provided exceptional service and made managing your insurance needs easier. Your satisfaction is our priority, and we appreciate your trust in State Farm."
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Terry Brinyark

October 30, 2024

5  out of  5
rating by Terry Brinyark
"After spending alot of time looking for the right insurance company for me and my husband. Nic, called me and I told him exactly what I was looking for and with a little time he was able to get me the insurance I was looking for. He walked with me in ever step of the way to make me happy and comfortable with my decision to change to State Farm. Nic, thank you for your patience and making me feel like family. I felt you treated me as if I was your mother looking for insurance. You are a big asset to State Farm. Hope I have you as an agent fir the rest of my insurance needs."
We responded:
"Thank you, Terry, for your kind words. We're thrilled to hear Nic provided exceptional service and made you feel comfortable with your decision. Your satisfaction is our priority, and we look forward to serving your insurance needs for years to come."
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Jim Stehle

October 30, 2024

5  out of  5
rating by Jim Stehle
"Klein at this State Farm office gives excellent service and follow up . I always check with them to make sure that we have adequate coverage and that State Farm is price competitive."
We responded:
"Thank you, Jim, for your kind words about Klein and our team. We're delighted to hear that you appreciate our service and follow-up. Ensuring you have the right coverage at a competitive price is our priority. We look forward to continuing to serve you!"
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William Caskin

October 30, 2024

5  out of  5
rating by William Caskin
"My agent is no longer with State Farm and I was moved over to Carter's office. I was lucky with the move and couldn't be happier. The office is great and quick to help out and answer any questions. Spoke to Wil the other day and right after the call I had what was needed in my inbox. Couldn't recommend enough."
We responded:
"Thank you, William! We're thrilled to hear you're happy with the transition to our office. It's great to know Wil and the team have been helpful and responsive. We appreciate your recommendation and look forward to continuing to serve you."
Profile photo of Carolyn DiNapoli

Carolyn DiNapoli

October 29, 2024

5  out of  5
rating by Carolyn DiNapoli
"Wilson went over all my insurance options with me and helped me choose the right coverage that best suited my needs. Give him a call if you’d like an awesome agent who really cares."
We responded:
"Thank you, Carolyn, for your kind words about Wilson. We're delighted to hear he provided you with excellent service and helped you find the right coverage. Your recommendation means a lot to us!"
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holden samuels

October 29, 2024

5  out of  5
rating by holden samuels
"Klein Woods gave me a quote a couple months ago and it was amazing customer service, and he simplified everything for me. Awesome experience!"
We responded:
"Thank you, Holden! We're thrilled to hear that Klein provided you with excellent customer service and made the process simple. Your positive experience is our priority. We appreciate your feedback!"
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alexis fritz

October 25, 2024

5  out of  5
rating by alexis fritz
"Nic was so helpful and knowledgeable!!"
We responded:
"Thank you, Alexis! We're thrilled to hear that Nic was able to assist you effectively. Your positive feedback is greatly appreciated, and we're here to help with any future needs."
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Coco L

October 21, 2024

5  out of  5
rating by Coco L
"I seldom leave reviews however, my experience with Klein Woods with Carter Nicholson State Farm Insurance warranted a review. My agent Klein Woods has a Spirit of Excellence that made my experience, and my decision to transfer to Carter Nicholson State Farm Insurance Very easy. Klein Woods, is So Professional, Patient, Kind, and Knowledgable about his business. He did all the work for me and my family. We could not be happier. Klein went above and beyond. Please reach out to them if You need Excellent Insurance and Care. Having Insurance is important and You definitely should have a trust and a great relationship with Your agency. Thank You Klein and Carter Nicholson State Farm Agency...God Bless You All..🙏💛👏🏽"
We responded:
"Thank you for your heartfelt review. We're thrilled to hear about your positive experience with Klein and our agency. Your kind words and trust mean a lot to us. We're here to provide excellent service whenever you need it. God bless!"